IMPORTANT UPDATES

COVID-19 CONSIDERATIONS

We made preparations following the best COVID-19 guidelines in order to welcome you and our staff members into a safe environment. The unique experience of visiting our salon that we all knew and loved before March 2020 might be a little different, however, we promise to be the same professional and fun to be around team as much as the new Government rules of social distancing within the close contact services industry will allow us. Thank you for your loyalty during these difficult times and your continued support.

HERE ARE A FEW IMPORTANT CHANGES THAT YOU SHOULD EXPECT TO SEE:

1. Online Booking system is open. We will be operating on pre-booked appointments only.

2. Appointments will be scheduled having in mind social distancing rules and extra sanitation time allocated before and after each person.

3. FACE COVERINGS are mandatory. If you do not have your own, we’ll be happy to provide a disposable surgical face mask upon arrival.

4. Contact and tracing. In order to comply with UK Government Guidelines on safe COVID-19 practices, we will kindly ask you to provide your most recent details when you visit us: full name, contact number and address.

5. Cancellation Policy includes Full value charge of “No Shows” and “Last Minute” cancellation of appointments. Cancellation notice must be given 48 hours in advance.

6. Disposable gowns and towels will be used for each person. If needed, we will be providing PPE (e.g. gloves and mask). We will also encourage you to wash or sanitise your hands as you enter the salon or before treatment. Face coverings are mandatory on our premises.

We have undertaken a full COVID-19 Risk Assessment and we are committed to welcome you and our staff members into a safe environment that complies with guidelines issued by the Government and our local authority.

PLEASE TAKE THE TIME TO READ CAREFULLY PRIOR TO BOOKING YOUR APPOINTMENT:

1.OUR SALON

✔ We have undertaken a thorough review of our salon and services.

✔ We have rearranged the salon space to adhere to social distancing guidelines.

✔ Every surface will be cleaned regularly and wiped with the appropriate sanitiser between each appointment.

✔ All items of equipment will be disinfected before and after every service.

✔Disposable gowns and towels will be used at all times.

✔ We will ensure adequate ventilation throughout the salon with doors and windows open where possible.

✔ We will, if required, extend opening hours and divide our teams into shifts whilst ensuring we retain social distancing.

2.OUR TEAM

✔ All team members are trained to care for our customers in a safe, hygienic and professional manner.

✔ We have agreed on social distancing for our team in communal staff areas.

✔ Staff have been briefed to not attend the salon if they have a temperature or are feeling unwell or if any person in their household is unwell or is self-isolating.

3.OUR PROFESSIONAL SERVICES

✔ We have reviewed our service menu and removed any that we feel will be unsafe at this time.

✔ We will not offer paperback price lists; our rates are available on-line at www.michaelamitoi.co.uk

✔ Our team will wear visors, gloves, masks and aprons on the salon floor and all team members will wash their hands before and after every client interaction.

✔ PPE will be replaced after every client.

✔ New clients will have a virtual/phone consultation to assess their service needs and ensure the right appointment time is allocated.

✔ In-salon consultations will be done at the styling station and via the mirror to minimise face-to-face interaction.

4.CLIENT ARRIVAL AND RECEPTION

✔ We will not be accepting walk-ins, you must pre-book.

✔ We will stagger customer appointment times.

✔ We will greet you warmly but without a handshake or a hug.

✔ We will check your forehead temperature using a non-contact infra-red thermometer upon arrival.

✔ Hand sanitiser must be used on entry to the salon.

✔ Clients must minimise what they bring as you will be asked to keep all belongings with you.

✔ We ask that clients attend their appointments alone.

✔ Perspex screens will be installed at the reception and basin area.

✔ We ask that you pay using card or cashless means where possible. To implement this measure and keep you safe we are also taking upfront payments via phone.

✔ You will be escorted to your stylists’ section ASAP to avoid congestion in the waiting area.

✔ Waiting areas will be arranged to adhere to social distancing.

5. WE ASK YOU, OUR CUSTOMERS TO

✔ Arrive at the time agreed to maximise social distancing.

✔ To wear a face mask (your own or provided by us) as you enter the salon.

✔ To wash your hands or use hand sanitisers before and after each service.

✔Cancellation of appointment notice must be given at least 48h in advance. No show and late cancellation notice fees are charged 100% of booked service/s value.

✘ Do not come to the salon or book an appointment if you or anyone you live with is unwell, diagnosed with COVID-19 or self-isolating.

✔ We are happy to discuss any of your individual concerns, please feel free to call the salon, email us or speak with a member of the team.

We reserve the right to amend or adjust these guidelines based on Government policy and new research to protect the safety of all our staff and clients.

Please keep on following our social media pages and website for further updates, online booking and fabulous Giveaways.

We look forward to seeing you.

Love and respect,

Michaela Mitoi Hair and Beauty Team

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