Your appointments are very important to us , they are reserved especially for you, we understand that sometimes schedules adjustments are necessary; therefore, we kindly request at least 48 hours notice for cancellations.
STRICT AND ENFORCED 48 HOUR CANCELLATION/RESCHEDULING POLICY
Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and clients on our waiting list miss the opportunity to receive services. Our appointments are confirmed 48 hours in advance because we know how easy it is to forget an appointment you booked months ago. Since the services are reserved for you personally, a Cancellation fee will apply.
- Less than 48 hours notice will result in a charge equal to 50% of the reserved service amount.
- “NO SHOWS” will be charged 100% of the reserved service amount.
- For appointments made within a 24 hour period, if you cannot make your appointment, please cancel within 4 hours of your appointed time. Failure to do so will result in a charge equal to 50% of the reserved service amount.
The cancellation/rescheduling policy allows us the time to inform our standby guests of any availability, as well as keeping our team members scheduled filled, thus better serving everyone. Michaela Mitoi Hair and Beauty Salon’s policies are presented and provided in the best quality and tradition of excellent servicing for our established and future clientele. Thank you for viewing and supporting our policies criteria.
SATURDAY AND LONG APPOINTMENTS
In order to optimise the availability of our employees and resources, for appointments booked on Saturdays and long appointments booked on weekdays (over 2h length), a 50% deposit is required. This value is refundable when you cancel your appointment within the time frame mentioned above (at least 48 hours in advance). For more information, please contact the Reception.
CONFIRMATION CALLS AND EMAILS
As a courtesy, we will email/call and confirm your service appointments two business day prior to your appointment date. However, if we are unable to reach you, and can only leave a message, please understand that it is your responsability to remember your appointment dates and times to avoid late arrivals, missed appointments and the cancellation fee.
Thank you for your understanding,
Michaela Mitoi Hair and Beauty Team
GIFT CARDS AND TREATMENT COURSES
GIFT CARDS can only be redeemed in-store and cannot be used for online purchases. Must be presented upon redemption. To be used for the purchase of services at Michaela Mitoi – Hair and Beauty.
Treat online gift cards like cash. Lost or stolen gift cards will not be replaced or refunded. Anyone that has a copy of your digital gift card can use it. Therefore, it is your responsibility to keep your digital gift card secure. Gift cards will expire 12 months from the date of issue. Online gift cards are not redeemable for cash, this includes current remaining and expired balances.
Our treatment courses offer you any 6 treatments for the price of 5.
All treatments courses must be used within 12 months from purchase.
We cannot offer refunds after the expiry date.
Who we are
The information we collect and how
At Michaela Mitoi Hair and Beauty we take privacy seriously and only use the information we collect to provide our services. We do not share or sell the information we collect for any other purpose than providing the best possible service for our clients. At any time, you may request a copy of information we have recorded about you. You may also request we remove all identifiable information with respect to yourself. As a matter of course, we will delete your identifiable information if you have not undertaken business with us after 2 years. For transparency, listed are the business services we provide and how each service uses the information we collect.
Hair and beauty related services:
We request the minimum level of personally identifying information to run our business effectively. This is data you provide us directly, for example, your name and contact details. We will never obtain information about you indirectly from sources outside our business. We store notes with respect to services we undertake to ensure we maintain and exceed our level of service. For example, your preferred hair style, colour formula codes, how you like your coffee or tea and who your favourite stylists are. We consider you have provided consent for us to store personally identifying information and information about your services based on your receiving services from us. Depending on the particular service(s) we are providing we may be required to ask questions related to your medical history. We will obtain your consent prior to storing information related to your medical history. Examples of medical data may be allergies, pregnancy or an injury that may impact our service.
Appointment confirmations and reminders:
We will contact you via phone, email or SMS to confirm appointments booked and remind you of upcoming appointments. We consider your having made the appointment as consent to undertake this activity but, if you want, you may opt-out at any time.
Appointment ratings and reviews:
After visiting us we may send you an email or SMS asking you to rate our services and provide feedback. We consider your agreement and participation in the service as consent to undertake this activity but, if you want, you may opt out at any time.
We consider becoming a member of our loyalty program as consent to send you emails related to the loyalty program but, if you want, you may opt out at any time.
We will not undertake phone, mail, email or SMS marketing without you first providing consent for us to do so. Our marketing campaigns are automated and use rules based on services and products purchased and information we collect from you. For example, we may send marketing campaigns related to your birthday, the fact we miss you (you have not visited for 3 months) and other special days like Valentine’s Day and Christmas. Of course, you may opt out of receiving marketing material at any time.
Data processors and data locations:
We use numerous leading software solutions within our business to provide the services listed above. These software solutions store and process data in numerous locations outside our business premise. For a list of software providers and data storage locations please visit: www.shortcuts.co.uk
You may contact us at [email protected] to:
- Request information we have stored about you.
- Request we remove all identifying information about you.
- Make a complaint.
You may come across hyper-links on this site. These hyper-links may take you to sites operated by other organisations which you agree we are not responsible for. When preparing our website we have taken every care possible. However, we have no control over any of the information you can access via other web sites and, in particular, we are not responsible for the privacy policies adopted by such other websites. Therefore, no mention of any organisation, company or individual to which our web site is linked shall imply any approval or warranty as to the standing and capability of any such organisations, company or individual on the part of Michaela Mitoi Hair and Beauty Salon.
All design, text, graphics and arrangement thereof are the copyright of Michaela Mitoi Hair and Beauty or of other copyright owners. Any unauthorised reproduction of the contents of this site without the prior written permission of Michaela Mitoi Hair and Beauty is strictly prohibited.
MICHAELA MITOI HAIR AND BEAUTY Battersea Reach, A2 Spinnaker House Juniper Drive London SW18 1FR United Kingdom
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